Frequently Asked Questions

Purchase

How to order?
1. Sign in to your Arterous account
2. Choose your preferred artworks
3. Make sure your address & contact details is correct.
4. Make your payment, confirm the payment, and wait for your order to come.

What are my payment options?
Credit Cards, Bank transfer (Indonesia only), Paypal..

Can I modify or cancel my order once it is submitted?
Please be sure to confirm all order details before submit. Contact our customer services if you think there’s a mistake in your order(s), We will try to help. However some order(s) might not be able to be reverted/cancelled

How can I check my order status?
Sign in to your account and check under “My Order History”. You’ll find updates there.

Quality

How good is the quality?
We may say the quality have satisfied our own thirst of top notch quality. We have a line of quality control officer to make sure you received your art(s) in the best quality possible. If you think otherwise, please let us know within 7 days from order arrival date, we will try to make it right for you.

Vouchers

How do I use my voucher code?
Enter the code at the "Shopping Cart" Page before proceeding to payment. It will automatically adjust to your total order. What are the voucher terms & condition? Each voucher has different terms & condition that is written on it. My voucher/code doesn't work, what do I do? Make sure that the offer hasn’t expired as each code have an expiration date. Please be mindful when entering the voucher/code field as sometimes zero’s and O’s can be misinterpreted

Shipping

How long usually I can expect my order to arrive?
Depends on the product, it may requires 3-10 working days (not including Saturday, Sunday and public holidays) for us to process your order and ship it.

My order arrived damaged! What should I do?
Oh no! No one wants a damaged piece of art! Within 7 days from order arrival date, give us a shout – via email to support@arterous.com – along with a photo and description of the damaged, and we’ll make it right to you. Don't forget to send back the package (including the packaging box), and we’ll send you a new one with no additional charge

More questions?

Please contact us and we’ll do our best to respond as soon as possible.